Frequently Asked Questions
Everything you need to know about your Oronova shopping experience.
How long does shipping take and what are the costs?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days). Shipping is free on all orders over $100. For orders under $100, a flat rate of $9.95 applies.
What is your return policy for fashion items?
Oronova offers a 30-day return window. Items must be unworn, unwashed, and have all original tags attached. Please note that for hygiene reasons, earrings and swimwear are final sale.
How do I know which size will fit me best?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or checking the product description for specific 'True to Size' indicators.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are Oronova products ethically sourced?
Yes, we are committed to sustainable fashion. We partner with audited factories that ensure fair wages, safe working conditions, and we prioritize the use of organic cotton and recycled materials in our collections.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat or email.